Delivery Policy for Online Orders

We consider best practices when shipping your online orders. We will apply our due diligence to safely wrap and package orders prior to shipment. Once orders are shipped, handling is out of our control and we cannot promise safe handling by third-party shippers. Should your order arrive in unfavorable conditions, please reach out to us.

Customers that opt for Local Pick-up will be contacted by a team member to schedule a pick-up time from our location in Wood Dale, IL. We currently do not offer delivery for online orders. All orders must be submitted with 2-3 week lead time for Local Pick-Up. Promotional or Featured Online Products may not always follow the minimum Online Order lead time.

Delivery Policy for Custom Orders

After delivery or pick-up, handling is out of Nadiya’s Cupcakes control and we cannot promise safe handling by others. Cake and desserts should NOT be left out for more than 4 hours in warm climate because buttercream will begin to soften and decorations may fall. Refrigeration may be necessary.

We offer delivery and set-up services for all eligible Custom Orders, which includes travel time and final touch-ups, at a rate of $55 per hour. We do not provide plates, napkins, etc.

For Pick-Up, we advise to prepare the delivery vehicle ahead of time, avoid placing products in unsecured locations such as trunks and back seats, and ensure the vehicle is properly air conditioned to avoid melting decorations and desserts.

Nadiya’s Cupcakes ensures orders are properly packaged for pick-up and all decorations are safely installed on desserts, but is not liable if products are unsafely delivered or handled by the customer. All complex orders are not eligible for Pick-Up, and we will use our discretion for this recommendation.

Delivery Policy for Wedding Orders

We want to take the stress out of your planning, so that is why every wedding order is eligible for delivery and set-up services. The services cost $55 per hour which includes travel time and final set-up with flowers, cake toppers and touch-ups. Service cost for large orders will be adjusted. We do not provide plates, napkins, etc.

Once delivery and set-up are complete, handling is out of our control and we cannot promise safe handling by others. Cake and desserts should NOT be left out for more than 4 hours in warm climate because buttercream will begin to soften and decorations may fall. Refrigeration may be necessary.