How We Work

Before any cake is made,
there is a conversation.

Every order begins with listening to your vision, your occasion, and the feeling you want to create. This is what that looks like.
Weddings

4+ months

Minimum advance booking.
Peak dates fill earlier.
Life Celebrations

3+ weeks

Minimum lead time.
Subject to availability.
Shop Online

Anytime

Order directly from the shop.
Custom Add-ons

Extra lead time

Custom elements need advance notice.
Weddings

Planning a wedding cake

Custom design, in-person tasting, and a dedicated consultation with Nadiya. Books 4+ months in advance.

Life Celebrations

Planning a birthday, shower, or milestone

Build your order with our real-time configurator, then connect with Nadiya on a design call. Typically 3-6 weeks out.

Who this is for

Our process is designed for clients who want more than a beautiful result, and who value the conversation that makes the result possible.

If you are looking for a catalog to choose from, we are probably not the right fit. If you are looking for someone who will listen until they understand what your celebration means, and then build something that could only ever have been made for that moment, we are.
Wedding Process

Your wedding cake journey, from first word to wedding day.

Wedding Process

Your wedding cake journey,
from first word to wedding day.

Every wedding at Nadiya's Cupcakes begins with an inquiry and moves through a careful, consultative process designed around your vision, never a template. That is not a policy, it is the point.
4+ months in advance
Tasting
$250 lock-in
Wedding Steps
1
Wedding Step 1

Submit your inquiry

Tell us about your wedding vision, date, guest count, and budget. Nadiya's team will review your details and let you know the next steps.
Wedding Step 1

Submit your inquiry

Tell us about your wedding date, your guest count, your vision, and your budget. Our inquiry form is designed to give us everything we need to respond with intention, and never a generic reply. Every inquiry is reviewed by Nadiya's team and typically responded to within 72 hours.
Responses within 72 hours
Use the inquiry form
Common Questions
Do you respond to every inquiry?

Yes, every inquiry receives a response. If your vision and budget need aligning, we will share an honest estimate of what your order will require. You decide how to move forward. We will never leave you without a reply.

How far in advance should we reach out?

We recommend 4-6 months or more, especially for peak dates. If your wedding is sooner, reach out anyway and we will let you know what is possible.

What if I'm not sure about my guest count yet?

A rough estimate is fine at this stage. We use guest count alongside your vision to provide a realistic estimate. You can refine the details later in the process.

2
Wedding Step 2

Receive your initial estimate and next steps

Pricing is transparent from the start. If your vision and guest count align, you'll receive an email with next steps toward your tasting.
Rough guide: ~$10 per guest as estimate
What if my budget doesn't align?

We will share what your vision realistically requires based on your guest count and design details. If that number is beyond your range, we let you know directly and respect your decision. The decision is entirely yours and we do not follow up with clients whose budget is out of range.

3
Wedding Step 3

Plan your tasting: select flavors and book your timeslot

Choose 4 cake flavors from our curated flavor menu or build your own from the available options. Then choose an available timeslot.
Wedding Step 3

Plan your tasting: select flavors and book your timeslot

Choose 4 cake flavors from our curated flavor menu or build your own from the available options. Then choose an available timeslot. A $60 invoice secures your tasting date.
$60 tasting fee confirms your booking
4 flavor combinations of your choice
What does the $60 include?

A beautifully packaged box of 8 individually assembled samples (2 per flavor combination), wooden spoons, and an in-person session with Nadiya lasting typically 1 hour.

Can we create our own flavor combinations?

Yes. You can choose from our pre-selected combinations or build your own from the full flavor list. Each combination is a cake base, a frosting, and a filling.

We don't live in the Chicago area. Can we still work with you?

Absolutely! We try our best to arrange a session during your upcoming Chicago visit. However, if you are totally committed we can skip the tasting and begin with the $250 lock-in and coordinate design over video or phone.

4
Wedding Step 4 - The centerpiece of the process

Your tasting & design consultation with Nadiya

You meet Nadiya in person typically an hour. This is not a sales meeting. It is a creative conversation about flavor, design, and your wedding day.
The tasting box
8 flavors
4 combinations of your choosing, 2 individually assembled tastings each. Beautifully packaged with wooden spoons.
What gets covered
Everything
Design vision, colors, creative direction, vendor coordination, dessert table options, and your wedding day photo moment.
The conversation
Approximately 1 hour
Flavors first, then design, inspiration, flowers, toppers or charms, delivery logistics, and cake cutting guidance.
What to bring
The Vision
Inspiration images if you have them. Your flower and dress style guide. Any design ideas or colors you've been considering. Questions, there are no wrong ones.
Can we bring family to the tasting?

Yes, while the tasting is designed as a 1-on-1 with the couple, additional family members sometimes join. In any case, the conversation stays focused on the couple’s vision.

Can we discuss a dessert table at the tasting?

Absolutely. Dessert table options, item selection, and setup coordination are all part of what Nadiya covers during the session.

What surprises couples most at the tasting?

Two things: how much information they leave with, and that the fillings taste like real fruit and not sugar. Most say they didn’t expect to taste the actual raspberry or the actual lemon. That’s the point.

5
Wedding Step 5

Secure your date with a lock-in payment

A non-refundable lock-in payment secures your date and confirms the partnership.
$250
Lock-in: flat fee, regardless of order size
What happens if we don't respond after the tasting?

We will continue to stay in touch over the following weeks. There is no pressure. When you are ready, the path forward is waiting.

Does the lock-in payment mean everything is final?

No. The lock-in secures your date. Design details, flavors, and final elements continue to be refined after this point.

Are your prices negotiable or do you offer discounts?

Every wedding cake is custom-priced based on the artistry, materials, and labor required to bring your vision to life. Instead of offering direct discounts, we reward couples through Cake & Kindred, where celebrations earn Credits, including a one-time wedding bonus, that can be redeemed for rewards to apply toward future milestones.

6
Wedding Step 6

Order confirmation and design refinement

We follow up with an order summary covering flavors, design direction, delivery, and custom elements. This is refined collaboratively. If something shifts, we update it together.
7
Wedding Step 7

One month before your wedding: final review & remaining balance

We reconnect to confirm every detail and your remaining balance is settled. By the time your wedding day arrives, everything has been confirmed and the only thing left is the celebration.
Who will cut the cake at our wedding?

Cake cutting at the reception is typically handled by your catering team or venue staff. Nadiya covers the couple’s photo moment cutting during your tasting such as how to position yourselves, where to cut, and how to feed each other for the photograph.

How long can the cake be out before the reception?

Buttercream cakes are best kept at a cool room temperature, not in a refrigerator and can withstand 2-4hr unrefrigerated depending on room temperature. Nadiya will cover all logistics with your venue coordinator as part of delivery setup.

Celebrations Process

Every milestone deserves a design made for it.

Celebrations Process

Every milestone deserves
a design made for it.

Birthdays, baby showers, bridal showers, gender reveals, and any occasion worth celebrating. All life celebrations are handled with equal care. The process moves at the pace your occasion requires.
3–6 week lead time
Full payment upfront
Design call with Nadiya
Celebration Steps
1
Celebrations Step 1

Build your order and submit your inquiry

Build your order, choose size, flavors, and any dessert table additions. A real-time estimate updates as your order takes shape. Submit when ready.
Celebrations Step 1

Build your order and submit your inquiry

Build your order, choose cake, flavor, size, and any dessert table additions. A real-time estimate updates as your order takes shape, so you have a clear picture before you submit.
Generate a real-time estimate
Include event details & design inspiration
Is the configurator an estimate or the final price?

The configurator generates a rough estimate to help you plan. Your final order summary with confirmed pricing comes after your design call with Nadiya, once all details are aligned.

2
Celebrations Step 2

We review and respond with next steps

We review your inquiry and if everything aligns, we reach out to arrange a design call with Nadiya. If not, we share a revised estimate and ask how you'd like to proceed.
Responses within 72 hours
What if my budget is lower than the estimate?

We’ll share what the order requires honestly and ask what you’d like to do. There’s always a way to find an approach that honors both your vision and your budget, and we’ll work through it together.

3
Celebrations Step 3

Design call with Nadiya

A consultation with Nadiya covering what you're celebrating, who it's for, and what you're envisioning. By the end of the call, the creative direction is largely set, fitting your occasion, space, and guest count.
30-60 min phone call with Nadiya
Design, flavors, scope decided together
No pricing discussed on the call
Do I need to have a design in mind before the call?

No. Bring whatever you have, inspiration images, colors, a theme, or just a feeling. Nadiya asks the right questions to shape a direction from wherever you are.

4
Celebrations Step 4

Order breakdown & payment

After your call you receive a full order summary with all confirmed details and a payment link. Full payment confirms your order and your date.
Why full payment upfront?
Every order begins immediately after confirmation; sourcing, scheduling, and preparation start right away. Full payment upfront is how we protect your timeline and hold your date.
Can I still make changes after paying?

It depends. Major design details cannot be changed, but small adjustments to positioning, color, or accents can still be made. If the changes are large enough, then we will consider additional costs and we’ll confirm any updates in writing.

Do you offer a 50/50 payment split like other bakeries?

We ask for full payment upfront because our process starts immediately after confirmation. Every order is custom and the work begins the moment you book.

Are your prices negotiable, and do you offer discounts?

Each custom order is priced according to the design, materials, and labor required to create it. Instead of offering direct discounts, we reward returning clients through Cake & Kindred, where celebrations earn Credits that can be redeemed for rewards to apply toward future milestones.

5
Celebrations Step 5

Delivery & your celebration

Delivery is coordinated directly with you and your venue. A cakestand, table, and serving items should be arranged by your team in advance. See the delivery section below for full details on what we bring and what your team handles.

Delivery & Setup

What we handle
Coordination with your venue team ahead of the event
Delivery to your venue at the confirmed time
Careful and professional transport
Placement and setup working with your venue's plateware
What your team handles
Cake stand or display surfaces
Serving plates, napkins, and silverware
Cake cutting and serving at the event
Refrigeration if needed - buttercream is best at cool room temp
Common Delivery & Setup Questions
How long can a buttercream cake be out?

We coordinate delivery and placement timing with your venue. Buttercream cakes are best kept at a cool room temperature, not in a refrigerator and can withstand 2-4hr unrefrigerated depending on room temperature.

Do you deliver to all Chicagoland locations?

Yes, we serve Chicago and the greater Chicagoland area including Naperville, Oak Brook, Schaumburg, Elmhurst, and surrounding suburbs. For events beyond a 2-hour radius, reach out and we will assess on a case-by-case basis.

Custom Design Elements

The details that make your cake unmistakably yours.

Fresh Flowers

We can source fresh flowers directly, or coordinate with your florist to incorporate their arrangements. Both are available.

Discuss at consultation

Cake Toppers & Charms

Custom toppers and decorative charms are available, with some items sourced from specialty vendors.

Lead time required

Sugar Flowers & Handmade Elements

Handcrafted decorative details are created by Nadiya and available for select designs. Discuss during consultation.

Availability varies

Common Custom Details Questions
I saw a topper on another cake. Can you replicate it?

We can source similar elements or create something in that spirit, but every element is interpreted, not copied. Bring the reference to your consultation and Nadiya will work with you on what’s possible within your design and timeline.

How much lead time do custom sourced items need?

It depends on the item. Some specialty elements we source from vendors in Europe or across the US, and those require more time than domestic sourcing. Confirm custom add-on needs as early in the process as possible. We will flag lead time requirements at the order confirmation stage.

Weddings

Share your wedding vision.

Tell us about your date, your vision, and your guest count. Nadiya's team reviews every inquiry and responds within 72 hours.
Separator.
Life Celebrations

Tell us about your celebration.

Tell us about your celebration and build your order with our real-time configurator before we've even spoken. Submit when you're ready.
Separator.